Terms and Conditions

Cancellation and booking policies for Alpine Property Collective PTY Ltd

Updated 10/10/2024

Including all properties managed by the Alpine Property Collective trading as Alpine Property Collective PTY Ltd.

Please read the Payments and Cancellation Policy and Reservations conditions. Upon making a reservation with the Alpine Property Collective group you are agreeing to these conditions.

Please note when you book a Lantern Apartment online the room type is guaranteed but the room number may change.

Summer Season Reservations

These conditions also apply to Summer Peak Season Reservations being reservations to stay in the period including all School Holiday Periods (All States) between the Monday of October Labour Day Long weekend (New South Wales) and the Thursday prior to the June King's Birthday Weekend (New South Wales.) These conditions also apply to the Snowy Ride Weekend, the ACT and Victorian Labour Day Long weekend, the Easter Long Weekend and any other Special Event Weekends.

Deposit payment – For Summer Peak season bookings a deposit of 25% of the total cost of the reservation is required when making the reservation or a full payment is required if the reservation is made within 30 days of the arrival date. We reserve the right to cancel the reservation without notice if the deposit payment is not received by this time.

Final balance payment – Full payment is due for all summer peak season bookings 30 days prior to the arrival date. If final payment is not received by this time we reserve the right to cancel the reservation and refund the deposit less a cancellation fee equal to 10% of the total accommodation value of the reservation. You agree that we will deduct the balance payment from the credit card that you have provided for the initial deposit, unless we have agreed to alternative arrangements with you.

Cancellations – No Refund will be paid for any reservations cancelled within 30 days of the arrival date. If a reservation is cancelled prior to the 30 day period a fee equal to 10% of the total accommodation value for the reservation will be charged as a cancellation fee. If the guest does not cancel the reservation but fails to arrive on the nominated arrival date without notification the reservation will be cancelled and we will charge a fee equal to 100% of the total accommodation value of the reservation.

Moving bookings – No booking can be moved within 30 days of arrival, any alterations need to be emailed to bookings@alpinecollective.com.au and be in writing and these can only be authorized if outside of 30 days and are subject to availability. Bookings cannot be moved 12 months in advance.

These cancellation terms will not be waived for any reason including as a result of Weather, Snow Cover, Individual Health issues or illness including COVID19. For this reason Travel insurance is strongly recommended.  Covermore offers   COVID19 cover under their domestic travel Insurance.   You should check the terms of any insurance policy to ensure it meets your requirements.

These terms may be waived in the event of government travel restrictions due to  NSW Public Health Orders.  However the decision to waive these is at our discretion only.

Snow Season Reservations

The following payment and cancellation conditions apply to all Snow Season reservations being reservations to stay in the period between the Friday of the June King's Birthday Weekend in NSW the Monday of the October Labour day weekend (NSW).

Deposit payment – 25% deposit will be due when making the reservation or a full payment is required if the reservation is made within 60 days of the arrival date. We reserve the right to cancel the reservation without notice if the deposit payment is not received by this time. Please note: Payment plans may be available for some reservations. If you make a booking using a payment plan we have offered you then the deposit requirements may vary from those above.

Final balance payment – Full payment is due for all snow season bookings 60 days prior to the arrival date. If final payment is not received by this time we reserve the right to cancel the reservation and refund the deposit less a cancellation fee equal to 10% of the total accommodation value of the reservation. Please note: Payment plans may be available for some reservations. If you make a booking using a payment plan we have offered you then the balance payment requirements may vary from those above.

Cancellations – No Refund will be paid for any reservations cancelled within 60 days of the arrival date. If a reservation is canceled prior to the 60 day period a fee equal to 10% of the total accommodation value for the reservation will be charged as a cancelation fee. If the guest does not cancel the reservation but fails to arrive on the nominated arrival date without notification the reservation will be cancelled and we will charge a fee equal to 100% of the total accommodation value of the reservation.

Moving bookings – No booking can be moved within 60 days of arrival, any alterations need to be emailed to bookings@alpinecollective.com.au and be in writing and these can only be authorized if outside of 60 days and are subject to availability. Bookings cannot be moved 12 months in advance.

Payments and Covid Cancellation Policy:

All reservation cancellations must be notified in writing by email to bookings@alpinecollective.com.au.

These cancelation terms will not be waived for any reason including as a result of Weather, Snow Cover, Individual Health issues or illness including COVID19.

Travel insurance is strongly recommended.  Covermore offers   COVID19 cover under their domestic travel Insurance.   You should check the terms of any insurance policy to ensure it meets your requirements.

These terms may be waived in the event of government travel restrictions due to  NSW Public Health Orders.  However the decision to waive these terms is purely at the discretion of Alpine Property Collective PTY Ltd

All Reservation Conditions:

These Conditions apply to all reservations in all seasons, In booking to stay in a Alpine Collective property you agree that:

1. The Alpine Collective reserves the right to cancel any booking should something arise, which renders the booking unable to take place. In this event, we would notify the guest as soon as possible and do our best to arrange alternative accommodation within our portfolio. If alternatives cannot be arranged, all monies paid will be refunded in full, but no other claim, right or action shall exist in or be made by either party.

2. Any charge for services to you, not billed at the time of your arrival, may be added to your account for settlement as arranged or may be charged to the same credit card used to pay the account at the time of arrival.

3. Checkout time is 10:00 am on the date shown for your departure unless we agree to another time – Departure after that time may incur additional room charges.

4. You will not permit more persons to occupy the apartment than we have agreed to allow at the time of booking.

5. You are and remain personally liable to pay the total amount due on for your reservation as set out in the Reservations Payment and Cancellations Policy above.

6. You will pay us for any loss or damage to the room or equipment in the room during your period of use.

7. You will return the key for the room at the time of your departure or pay a charge for replacement of the keys/or lock as required.

8. Any monies or other valuables, goods or vehicles that belong to you, brought in or on to the rooms, grounds or car park remain your responsibility and we are not responsible for their safekeeping.

9. You agree that you will not make any claim against Alpine Property Collective PTY Ltd, its employees or any individual property owners for any damage or loss to your goods or valuables, regardless of how or where the loss or damage occurred.

10. You agree to receive commercial electronic messages from us in the future unless you advise us otherwise in writing. We adhere to the National Privacy Principles relating to the collection of personal information and we will adhere to our Industry Association standards for use of any personal information.

Conditions Related to Special Offers

All of the following special offers are subject to the same Cancellations and Reservations policy as applies to accommodation reservations over the same period. These conditions are set out above.

Free Night Offers

Minimum stay conditions and set arrival days may apply. Availability dates as advertised.
This offer may be subject to limited availability, dates and apartments types. Bookings for 3rd night free offer must be for 2 consecutive nights in the same apartment on the standard nightly rate with a 3rd consecutive night at no extra charge. The Pay 4 Stay 6 offer and Pay 6 Stay 9 offer must be for either a minimum 4 or 6 consecutive nights on the standard nightly rate with the free nights taken consecutively on the same reservation. Not available with any other offer.

Privacy Policy

Alpine Property Collective PTY Ltd is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your reservations, provide you with our monthly newsletter (if applicable) and to personalize your booking experience with us; that's all.

Security Policy

When purchasing from Alpine Property Collective PTY Ltd your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our privacy policy, please contact our customer support centre bookings@alpinecollective.com.au

Alpine Property Collective PTY Ltd All of our prices are in Australian dollars (AUD) and include GST